Returns Policy

At CryoMask, we want you to love your purchase. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of your order being delivered.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase

For hygiene and safety reasons, we cannot accept returns on products that have been used, worn, or damaged after delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• A brief description of the issue
• Photos of the item and packaging

We'll work quickly to make it right.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take 5–10 business days for the refund to appear.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we'll cover the return shipping costs.

For all other returns, customers are responsible for return shipping unless otherwise stated.

Exchanges

We currently replace items only if they arrive damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned:

• Used products
• Gift cards (if applicable)
• Final sale or clearance items (if applicable)

How to Start a Return

To request a return, please contact our support team with your order number and reason for the return. We'll provide return instructions and the appropriate return address.

Please do not send items back without contacting us first, as this may delay the processing of your return.

Thank you for shopping with CryoMask. We appreciate your trust and are committed to making your experience a great one.