Shipping Info

Order Cancellations

Once your order has been placed, it begins processing right away to ensure fast shipping. Because of this, we are unable to cancel or modify orders after they have been submitted. If you no longer want your order, you may request a return after it has been delivered. Once we receive and inspect the returned item, we'll process your refund according to our Return Policy.

Lost or Missing Packages

CryoMask is not responsible for packages delivered to an incorrect address entered at checkout. Please double-check your shipping information before placing your order. If the shipping error was caused by us, we'll make it right at no additional cost.

Shipping Times

Shipping times vary by location. The average delivery time is 10-14 business days. Maximum delivery time is 14 business days. This does not include our 2–3 day processing time and excludes clearance/customs delays.

Tracking Your Order

Once your order ships, you'll receive a confirmation email with your tracking number. Please allow up to 48–72 hours for tracking information to appear after your package has been shipped.

Tracking Shows "No Information Available"

Tracking updates may take 2–3 business days to appear after your order ships. If it has been more than 5 business days since you received your shipping confirmation and your tracking has still not updated, please contact our support team and we'll be happy to assist you.